---
title: "Why are payments failing in Stripe?"
description: "This page covers all the reasons we've identified that causes payments to fail."
url: "https://docs.chinapaymentsplugin.com/troubleshooting/why-are-payments-failing-in-stripe/"
---
1.  Check the Common Error Messages below to ensure your customer is using the right checkout flow.
2.  Ensure email addresses do not include unnecessary capitalizations, such as `123456789@QQ.com`. The proper input should be `123456789@qq.com`. Additionally, some email addresses may be marked as spam or fraud, so advise customers who continuously run into this issue to try using a different email address.